FAQ

Check-in is from 15:00 and check-out is until 11:00.
*Please note that the check-in time may vary depending on your accommodation plan.

This service is provided for a fee. Membership benefits are available only for reservations made through the official website.
However, depending on availability on that day, we may not always be able to meet your request. We thank you for your understanding.

If you have reserved several rooms, you will need to check in for the number of rooms you have reserved.
However, if you provide us with the full name of the representative for each room in advance, we will register it so that you can check in using the name search for each room when you check in. This is the easiest way to check in, so we would appreciate it if you could provide us with the names of the guests in advance.

Press the “check-out” button on the automatic check-out machine and return one card key per room to the machine.
If you have two card keys for one room, please put the other one in the box in front of the machine.
If you put the second card key into the machine or use two machines to check out one room at the same time, an error will occur and you will not be able to settle the bill correctly.

We do not have a waiting list.

When you make a reservation online, there is a step for you to fill in the name of the person staying at the hotel. Please fill in the full name.

Example: Taro Takanawa

It is possible to change the plan, but please cancel the previous reservation by yourself after making a new reservation.

services, we have established the "Terms of Use for the Internet Reservation System" and we ask that customers make reservations after agreeing with these terms.
In addition, we ask you to comply with the "Prince Smart Inn Accommodation Agreement" and the terms and conditions in order to use this system.

Click here for the "Terms of Use for the Internet Reservation System ".
Click here for the "Prince Smart Inn Accommodation Agreement".

You can choose the amenities yourself in the lobby. We have toothbrush, razor, brush.

If only minors are staying, we require them to submit a "Parental Accommodation Consent Form."
Please notify us in advance and we will send you the form via email, so please submit it to the front desk when you check in.

Free Wi-Fi is available.

All rooms are non-smoking.

The temperature can be adjusted individually for each guest room. Use the remote control in the room to adjust the temperature.

We do not have connecting rooms.

No, there is no children’s fee. Children under 6 are free of charge as long as they are sleeping with you.

There are no child rates.
Preschool children can stay free of charge if they share an existing bed. For elementary school students and above, adult rates apply, so please make a reservation as one adult.

Standard double rooms and standard twin rooms do not have bathtub facilities. A shower booth is installed instead of a bathtub. Please check the official website for reference images.
Click here for the "Room".

When you make a reservation online, you need to pay in advance by credit card.

If you cancel on the day of your stay, 100% of the room rate will be charged, and if there is no notice of cancellation and you decide not to stay, 100% of the room rate will be charged. The cancellation fee may vary depending on the accommodation plan, so please ask us when you make a reservation.

If you notify on the day of cancellation: 100%
If you do not notify us nor stay: 100%

We accept VISA, MASTER, AMEX, UC, DC, DINERS, UFJ, NICOS, SAISON, SEIBU PRINCE CLUB..

Cash payment is not available.
Hotel & Leisure POINT and SEIBU Smile POINTS cannot be used for payment.

Yes, you can use the following payment methods at the front counter. The following payment methods are available at the front counter.
Electronic money (PayPay, Rakuten Pay, d-pay, aupay), transport system IC cards, iD, QUICPay, Rakuten Edy

You will only be asked to enter your password if you have applied for the Identity Authentication Service with your credit card company and have registered a password. Please contact your credit card company for the password for the Identity Authentication Service.

[Credit Card Companies' Identity Authentication Services (3D Secure)]
VISA Authentication Service　※Jump to Japanese Web site
https://www.visa.co.jp/pay-with-visa/security/secure-online-shopping.html
MasterCard SecureCode　※Jump to Japanese Web site
https://www.mastercard.co.jp/ja-jp/consumers/features-benefits/id-check.html
JCB Identity Authentication Service "J/Secure(TM)"　※Jump to Japanese Web site
https://www.jcb.co.jp/service/safe-secure/activity/jsecure/

Gift certificates are not accepted. Prince Tickets are also not accepted.

It is not accepted.

There are lockers on the first floor for guests to leave their belongings. There are also large lockers that can accommodate carry-on luggage.
*For use by guests only. We are not able to store luggage after check-out.

Press the “Issue locker key” button on the self-service check-in machine panel, and once the reservation search is completed, a form with a 2D barcode printed on it will be issued. Please operate the panel in the locker room in the following order:
‘Deposit’ → scan the 2D barcode → select a locker.

A deposit slip will be issued after the deposit is completed. The 2D barcode is required to unlock the locker, so please keep it in a safe place.

You can leave your luggage in the lockers until 3pm on the day of check-in. Please pick up your luggage by 12pm on the day of check-in. Please note that lockers that are not picked up after 12pm may be in storage error due to the system and will be collected by hotel staff.

If you wish to send your package in advance, please fill out a form with the guest's name and check-in date.

No.We are unable to accept refrigerated or frozen luggage or food items at the hotel front desk.

There is no courier service at the hotel. Please contact the front desk for information on nearby facilities that offer delivery services.

Yes. We only accept cash-on-delivery delivery.
To avoid sending the item to the wrong address, please inform the hotel staff of your check-out date, room number, and characteristics of the item (color, size, pattern, brand name, etc.). Once you have confirmed this, please provide the hotel staff with the recipient's name (full name in kanji), delivery address, a daytime phone number, and the desired date and time of pickup.
*Please note that we may not be able to ship valuable items as many shipping companies do not accept cash-on-delivery.

We keep it for three months from the date of acquisition.
Valuable items are reported to the police station after acquisition. If you would like to check your lost items, please contact the hotel front desk with your check-out date and room number.

No. The hotel does not have a currency exchange service. The hotel reception does not accept cash.

We do not have foreign currency exchange in the hotel. We can recommend you a nearby bank.

There are no services available. In addition, we do not allow anyone other than guests to enter the guest rooms.

There is no delivery service.

All rooms are non-smoking. There is a smoking area on the 1st floor.

It is located on the 2nd floor.

It is located on the 2nd floor.

It is located on the 2nd floor.

There is a multipurpose restroom on the 1st floor.

One is available for use in the hotel building. Please ask a member of staff if you wish to use it.

There is a wall-mounted receiver at the front of the lift. If you lift the receiver, you will be connected to the hotel reception.

No, we do not provide them.

No, other than paper cups are not available.

We visit your room in order between 10am and 2pm every day.
If you wish to have your sheets changed, please move them in advance as we cannot touch any luggage on the bed.
If you wish to request no cleaning, there is a ‘DO NOT DISTARB’ card in the room, which you can hang on the doorknob on the corridor side, and we will not clean the room. Please try to have the card switched off before the cleaning starts at 10am.

One meal per person is provided free of charge in all accommodation plans. This is based on the number of people who have made a reservation, so those who have not made a reservation in advance are not eligible. If required, the meal can be purchased for a fee. Please order directly from the restaurant cashier.

From 6.30am to 11am.

Your room key is your breakfast ticket. Please present your room key at the restaurant counter.

Please inform the restaurant staff that you would like to take away and they will prepare a wrapped takeaway for you.
If you would like to order takeaway at the opening of the restaurant at 6.30am, please make a reservation at the front desk. For other times, please order directly from the restaurant staff.

No, children do not receive free breakfast.
We issue room keys based on the number of people staying in the room and children sleeping in the room are not eligible for free breakfast as they stay for free.
The same breakfast is available in the restaurant, so please order and pay for it at the restaurant cashier.

The restaurant is open between 11am and 1pm on weekdays only.
The menu varies depending on the season, so please check with the restaurant for details.

We have 2 parking lots and if you use it, we can discount it for staying guests.
Place 1: First one is plane parking lot. It is located next to our hotel (The gate is facing “Taisei Gintengai” street)
Place 2: Second one is multistory parking lot on the next hotel ""dormy inn Miyazaki"" 2nd floor to 4th floor. (The gate is facing “Tachibana Dori”)

※We don't accept any reservation for parking space and we cannot hold your parking space for you while you out.
Price: ￥1,100 for 1 night(2:30P.M. to 11:30 A.M)
※The additional charge is ￥200 for first 30 min and￥200/60 min after that first 30min.
You should pay additional fee at the gate of parking lot.
You can move your car as many times as you want, however we cannot change the price when you come buck and if it is full.
How to discount: Please show us your parking card at the reception counter and we can stamp the “宿泊限定” stamp that means your card has already discounted for ￥1,100/night.
How to pay: You will pay for it at the check- out machine when you check-out. That machine accept credit card only.

You can take your car in and out of the partner car park as many times as you like.
There are no additional charges, but please understand that even if the car park is full when you return, we will not be able to change the rate.

If the partner car park is full, we ask you to use a nearby coin-operated car park as there are no discounted car parks available. Please note that the front desk staff will not be able to provide you with information on parking rates, as they may vary.

The flap-type car park is not affiliated with the hotel.
The hotel's affiliated parking spaces in the Dormy Inn Miyazaki multi-storey car park are on the 2nd to 4th floors of the four-storey building.

We do not have one at the hotel. We can recommend you a nearby convenience store.