FAQ

Check-in is from 15:00 and check-out is until 11:00.
*Please note that the check-in time may vary depending on your accommodation plan.

As a general rule, no. Member benefits are only available for reservations made through the official website.
However, we may not be able to accommodate your request depending on the amount of reservations on the day. We appreciate your understanding in advance.

We do not have a waiting list.

When you make a reservation online, there is a step for you to fill in the name of the person staying at the hotel. Please fill in the full name.

Example: Taro Takanawa

It is possible to change the plan, but please cancel the previous reservation by yourself after making a new reservation.

In order to ensure the proper use of our services, we have established the "Terms of Use for the Internet Reservation System" and we ask that customers make reservations after agreeing with these terms.
In addition, we ask you to comply with the "Prince Smart Inn Accommodation Agreement" and the terms and conditions in order to use this system.

Click here for the "Terms of Use for the Internet Reservation System ".
Click here for the "Prince Smart Inn Accommodation Agreement".

You can choose the amenities yourself in the lobby. We have nightwear, toothbrush, razor, brush, body sponge and cotton swab.

Free Wi-Fi is available.

All rooms are non-smoking.

Prince Smart Inn does not offer Eco-Friendly Action.

You can adjust it in each room.

We do not have connecting rooms.

No, there is no children’s fee.

When you make a reservation online, you need to pay in advance by credit card.

If you cancel on the day of your stay, 100% of the room rate will be charged, and if there is no notice of cancellation and you decide not to stay, 100% of the room rate will be charged. The cancellation fee may vary depending on the accommodation plan, so please ask us when you make a reservation.

If you notify on the day of cancellation: 100%
If you do not notify us nor stay: 100%

We accept VISA, MASTER, JCB, AMEX, UC, DC, DINERS, UFJ, NICOS, SAISON, SEIBU PRINCE CLUB, UNIONPAY cards.

Cash payment is not available.
Hotel & Leisure POINT and SEIBU Smile POINTS cannot be used for payment.

Gift certificates are not accepted. Prince Tickets are also not accepted.

It is not accepted.

When you make a reservation on the official site, you can use your member benefits. Please click here for more information on the member benefits.

You can use the private lockers in the lobby only before checking in on the day of your stay.
Please note that we are unable to keep your luggage in advance (except for the day of your stay) or after check-out.

If you wish to send your package in advance, please fill out a form with the guest's name and check-in date.

There is no courier service at the hotel. Please contact the front desk for information on nearby facilities that offer delivery services.

We do not have foreign currency exchange in the hotel. We can recommend you a nearby bank.

We do not have a massage service.

There is no delivery service.

There is a multipurpose restroom in the lobby on the first floor.

There is one available. Please let our staff know if you would like to use it.