FAQs
Accommodation FAQs
What time is check-in and check-out?
Check-in is from 15:00 and check-out is until 11:00.
*Please note that the check-in time may vary depending on your accommodation plan.
Can I check-in early or check-out late?
As a general rule, no. Member benefits are only available for reservations made through the official website.
However, we may not be able to accommodate your request depending on the amount of reservations on the day. We appreciate your understanding in advance.
Can I be on the waiting list for a reservation online?
We do not have a waiting list.
The person making the reservation is not the same person as the guest. How do I make a reservation?
When you make a reservation online, there is a step for you to fill in the name of the person staying at the hotel. Please fill in the full name.
Example: Taro Takanawa
Can I change to another plan after making a reservation online?
If you wish to change your plan, please make a new reservation and then cancel the previous reservation.
Are there any rules that I need to agree to when I make a reservation online?
established the "Internet Accommodation Reservation System Usage Regulations" and ask that you make reservations only after agreeing to these regulations. In addition, in order to receive services using this system, we ask that you comply with the "Prince Smart Inn Accommodation Terms and Conditions" and the Rules of Use, which are set forth separately.
Click here for the "Internet Accommodation Reservation System Usage Regulations".
For the "Prince Smart Inn Accommodation Terms and Conditions," please click here.
What kind of room amenities are available?
Guests may pick up their own amenities in the lobby. (Toothbrush / Razor / Hairbrush / Body towel) Bath towel, wash towel, shampoo, conditioner, body soap, and hand soap are available in your room.
Is there Internet access?
Free Wi-Fi is available.
Can I request a "non-smoking room"?
All rooms are non-smoking.
Do you offer Eco-Friendly Action?
Yes, it can be adjusted in each room.
Do you have connecting rooms?
We do not have connecting rooms.
Do you have any children's fee?
No, there is no children’s fee. Children under 6 are free of charge as long as they are sleeping with you.
Payment FAQs
When should I pay the accommodation fee?
When you make a reservation online, you need to pay in advance by credit card.
How much is the cancellation fee?
If you cancel on the day of your stay, 100% of the room rate will be charged, and if there is no notice of cancellation and you decide not to stay, 100% of the room rate will be charged. The cancellation fee may vary depending on the accommodation plan, so please ask us when you make a reservation.
If you notify on the day of cancellation: 100%
If you do not notify us nor stay: 100%
What credit cards do you accept for payment?
We accept VISA, MASTER, AMEX, UC, DC, DINERS, UFJ, NICOS, SAISON, SEIBU PRINCE CLUB.
Is cash payment available? Can I use points?
Cash payment is not available.
Hotel & Leisure POINT and SEIBU Smile POINTS cannot be used for payment.
Will I be asked to enter a password when I pre-pay with my card?
Identity authentication service of each
credit card company (3D Secure)
〇 VISA Authentication Service
http://www.visa.co.jp/personal/security/onlineshopping.shtml
〇 MasterCard ID Check
https://www.mastercard.co.jp/ja-jp/consumers/features-benefits/id-check.html
〇 JCB Identity authentication service "J/Secure(TM)
https://www.jcb.co.jp/Jsecure/whats.html
Can I use a gift certificate?
Gift certificates are not accepted. Prince Tickets are also not accepted.
Can I use the Seibu Holdings shareholder discount coupon?
No handling available.
Service FAQs
Can I leave my luggage at the hotel?
Lockers next to the front desk on the first floor are available for use on check-in and check-out days only. When using a locker before check-in, please use the automatic check-in to issue a locker key. Please ask front desk staff about storage after check-out. (For guests only)
Can I send my luggage to the hotel in advance?
If you send your luggage in advance, please write the name of the guest and the check-in date on the shipping label.
Can I send a package from the hotel?
We cannot arrange any courier services.
There is a Yamato Transport office next to the hotel.
Kyoto Kyogoku Center, Yamato Transport
https://locations.kuronekoyamato.co.jp/p/yamato01/shop_dtl.htm?p_f1=1&kid=062450
Please use a local convenience store for weekend shipments.
Is parking available?
There are no parking spaces for guests. There are several coin-operated parking lots nearby.
Is there a bicycle parking lot?
Yes, it is available next to the hotel (16 cars, free of charge). Please use at your own discretion.
Do you have foreign currency exchange?
Foreign currency exchange is not available. Please use a local bank.
Do you have a massage service?
We do not have a massage service.
Do you deliver newspapers?
There is no delivery service.
About Our In-House Services FAQs
Do you have a smoking area?
There is a smoking room in the elevator hall on the 1st floor. All guest rooms are non-smoking. Please use the smoking room if you wish to smoke.
Do you have a vending machine?
It is located on the 3rd floor. No alcohol is available.
Do you have an ice machine?
It is located on the 3rd floor.
Do you have a laundromat?
It is located on the 3rd floor (fee required).
Number of units: 3 (Availability can be checked on the in-room TV )
Payment method: Cash (100 yen coins) or electronic money (Nationwide Interoperable Transport System IC Cards (Suica, ICOCA, etc.), Nanaco, Rakuten Edy)
*Currency exchange is not available at the front desk or restaurants in the hotel. Please make your own preparations.
Do you have a barrier-free restroom?
There is a multipurpose restroom on the 1st floor.
Do you have wheelchairs?
There is one available. Please let our staff know if you would like to use it.
Can you make outside restaurant reservations?
Please make your own reservations directly, as the hotel does not make them.
Neighboring Facilities FAQs
Is there a convenience store nearby?
FamilyMart and 7-Eleven are within walking distance.