FAQ

Check-in is from 15:00 and check-out is until 11:00.
*Please note that the check-in time may vary depending on your accommodation plan.

As a general rule, no. Member benefits are only available for reservations made through the official website.
However, we may not be able to accommodate your request depending on the amount of reservations on the day. We appreciate your understanding in advance.

We do not have a waiting list.

When you make a reservation online, there is a step for you to fill in the name of the person staying at the hotel. Please fill in the full name.

Example: Taro Takanawa

It is possible to change the plan, but please cancel the previous reservation by yourself after making a new reservation.

In order to ensure the proper use of our services, we have established the "Terms of Use for the Internet Reservation System" and we ask that customers make reservations after agreeing with these terms.
In addition, we ask you to comply with the "Prince Smart Inn Accommodation Agreement" and the terms and conditions in order to use this system.

Click here for the "Terms of Use for the Internet Reservation System ".
Click here for the "Prince Smart Inn Accommodation Agreement".

You can choose the amenities yourself in the lobby. We have nightwear, toothbrush, razor, hairbrushes, paper cups.

Free Wi-Fi is available.

All rooms are non-smoking.

The entire building is centrally air-conditioned you cannot choose the heating or cooling system.

We do not have connecting rooms.

No, there is no children’s fee.

Please pay by credit card upon arrival. Please note that we are not able to accept cash.

If you cancel on the day of your stay, 100% of the room rate will be charged, and if there is no notice of cancellation and you decide not to stay, 100% of the room rate will be charged. The cancellation fee may vary depending on the accommodation plan, so please ask us when you make a reservation.

If you notify on the day of cancellation: 100%
If you do not notify us nor stay: 100%

We accept VISA, MASTER,AMEX, UC, DC, DINERS, UFJ, NICOS, SAISON, SEIBU PRINCE CLUB.

Cash payment is not available.
SEIBU Smile POINTS cannot be used for payment.

You will only be asked to enter your password if you have applied for the Identity Authentication Service with your credit card company and have registered a password.
Please contact your credit card company for the password for the Identity Authentication Service.

[Credit Card Companies' Identity Authentication Services (3D Secure)]
VISA Authentication Service　※Jump to Japanese Web site
https://www.visa.co.jp/pay-with-visa/security/secure-online-shopping.html
MasterCard SecureCode　※Jump to Japanese Web site
https://www.mastercard.co.jp/ja-jp/consumers/features-benefits/id-check.html

Gift certificates are not accepted. Prince Tickets are also not accepted.

It is not accepted.

There is a baggage space on the 2nd floor for guests to leave their own luggage.
This space is for the exclusive use of guests. Baggage can be used before check-in and after check-out only on the same day.

If you wish to send your package in advance, please fill out a form with the guest's name and check-in date.

There is no courier service at the hotel. Please contact the front desk for information on nearby facilities that offer delivery services.

We do not have a private parking space for our guests. We can recommend you a coin-operated parking lot in the vicinity.

We do not have foreign currency exchange in the hotel. We can recommend you a nearby bank.

We do not have a massage service.

There is no delivery service.

Smoking is prohibited in the entire building. There is no smoking area in the building.

There are no vending machines in the building; beverages are sold at the cafe on the 2nd floor.

It is located on the 2nd floor.

It is located on the 2nd floor.

There is a multipurpose restroom on the 2nd floor.

There is one available. Please let our staff know if you would like to use it.

We do not have one at the hotel. We can recommend you a nearby convenience store.