FAQ
Accommodation FAQs
What time is check-in and check-out?
Check-in is from 3:00P.M. and check-out is until 10:00A.M.
*Please note that the check-in time may vary depending on your accommodation plan.
Can I check-in early or check-out late?
As a general rule, no. Member benefits are only available for reservations made through the official website.
However, we may not be able to accommodate your request depending on the amount of reservations on the day. We appreciate your understanding in advance.
Can I be on the waiting list for a reservation online?
We do not have a waiting list.
The person making the reservation is not the same person as the guest. How do I make a reservation?
When you make a reservation online, there is a step for you to fill in the name of the person staying at the hotel. Please fill in the full name.
Example: Taro Takanawa
Can I change to another plan after making a reservation online?
It is possible to change the plan, but please cancel the previous reservation by yourself after making a new reservation.
Are there any rules that I need to agree to when I make a reservation online?
In order to ensure the proper use of our services, we have established the "Terms of Use for the Internet Reservation System" and we ask that customers make reservations after agreeing with these terms.
In addition, we ask you to comply with the "Prince Smart Inn Accommodation Agreement" and the terms and conditions in order to use this system.
Click here for the "Terms of Use for the Internet Reservation System ".
Click here for the "Prince Smart Inn Accommodation Agreement".
What kind of room amenities are available?
You can choose the amenities yourself in the lobby. We have toothbrush, razor, brush, body towel.
Is there Internet access?
Free Wi-Fi is available.
Can I request a "non-smoking room"?
All rooms are non-smoking.
Can the air conditioning in the rooms be adjusted for both heating and cooling?
You can adjust it in each room.
Do you have connecting rooms?
We do not have connecting rooms.
Do you have any children's fee?
No, there is no children’s fee. Children under 6 are free of charge as long as they are sleeping with you.
Payment FAQs
When should I pay the accommodation fee?
When you make a reservation online, you need to pay in advance by credit card.
How much is the cancellation fee?
If you cancel on the day of your stay, 100% of the room rate will be charged, and if there is no notice of cancellation and you decide not to stay, 100% of the room rate will be charged. The cancellation fee may vary depending on the accommodation plan, so please ask us when you make a reservation.
If you notify on the day of cancellation: 100%
If you do not notify us nor stay: 100%
What credit cards do you accept for payment?
We accept VISA, MASTER, JCB, AMEX, UC, DC, DINERS, UFJ, NICOS, SAISON, SEIBU PRINCE CLUB, UNIONPAY cards..
Is cash payment available? Can I use points?
Cash payment is not available.
Hotel & Leisure POINT and SEIBU Smile POINTS cannot be used for payment.
Can I use a gift certificate?
Gift certificates are not accepted. Prince Tickets are also not accepted.
Can I use the Seibu Holdings shareholder discount coupon?
It is not accepted.
Service FAQs
Can I leave my luggage at the hotel?
You can use the private lockers in the lobby only before checking in on the day of your stay. Please note that we are unable to keep your luggage in advance (except for the day of your stay) or after check-out.
Can I send my luggage to the hotel in advance?
If you wish to send your package in advance, please fill out a form with the guest's name and check-in date.
Can I send a package from the hotel?
There is no courier service at the hotel. Please contact the front desk for information on nearby facilities that offer delivery services.
Is there a parking lot?
There is a mechanical parking lot (max. 55 cars, height restrictions apply) as well as a flat parking lot (max. 8 cars) on the Hotel premises.
The flat parking lot is universally compatible, and priority will be given to guests whose cars do not fit in the mechanical parking lot. As we do not accept reservations, parking spaces are available on a first-come, first-served basis.
*Parking fee for guests: 1,000 yen/night (3:00 P.M. to 10:00 A.M. the following day)
*Overtime charges: 400 yen/hour
*We do not accept reservations for parking spaces. Please note that if the parking lots are full, guests will be requested to use the nearby parking lot at their own expense.
*Please note that except in the case of an emergency, we are unable to allow cars to enter/exit the parking lots between 10:00 P.M. and 7:00 A.M. the following day.
*Please note that the parking lots may not be available due to inclement weather, snowfall, etc.
*There is no dedicated bicycle parking space (including motorcycles) for customers. We will guide you to nearby coin parking.
Do you have foreign currency exchange?
We do not have foreign currency exchange in the hotel. We can recommend you a nearby bank.
Do you have a massage service?
We do not have a massage service.
Do you deliver newspapers?
There is no delivery service.
Hotel Facility FAQs
Do you have a smoking area?
It is located on the 1st floor.
Do you have a vending machine?
It is located on the 2nd floor.
Do you have an ice machine?
It is located on the 2nd floor.
Do you have a laundromat?
It is located on the 2nd floor. You can check the usage status on the TV in your room.
Do you have a barrier-free restroom?
There is a multipurpose restroom on the 1st floor.
Do you have wheelchairs?
There is one available. Please let our staff know if you would like to use it.
Neighboring Facilities FAQs
Is there a convenience store nearby?
We do not have one at the hotel. We can recommend you a nearby convenience store.